Integrate Salesforce within the RC App
The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.
SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.
Jordan Fishman
shared this idea
-
Lariane
commented
This would be fantastic and is exactly the kind of improvement we’d love to Beta. Integrating Salesforce directly into the desktop app could solve many of the issues and concerns we currently face, especially around call reliability and access to customer data.