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Settings and activity

86 results found

  1. To have the ability or option to transcribe an existing call Recording

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Zabi supported this idea  · 

  2. RingSense: Pull in/Filter Calls based on Duration

    58 votes

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    4 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.

    Key benefits of this feature include:

    • Custom thresholds: Customers can define minimum call duration rules
    • Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
    • Business impact: Streamlines analysis by focusing only on meaningful customer interactions

    Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account

    Zabi supported this idea  · 

  3. Translate other languages into English in the transcripts

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Zabi shared this idea  · 

  4. Chinese Language Support

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Zabi supported this idea  · 

  5. Customizable reports

    14 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Zabi supported this idea  · 

  6. Contact Center - No Hold Music when truly "on hold"

    5 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Zabi supported this idea  · 
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