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4 results found

  1. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris commented  · 

    This would be fantastic, especially as Nice has abandoned the feature.

    Chris supported this idea  · 

  2. Native Integrated Virtual Agent (digital & voice)

    8 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Chris supported this idea  · 

  3. OFCOM compliant Proactive and Predictive Dialler

    21 votes

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    Under Review  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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    Chris supported this idea  · 

  4. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Chris supported this idea  ·