Settings and activity

4 results found

1. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

   5 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris commented  ·  Oct 7, 2024  ·  Edit…  ·  Delete…

   This would be fantastic, especially as Nice has abandoned the feature.

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   Chris supported this idea  ·  Oct 7, 2024

2. Native Integrated Virtual Agent (digital & voice)

   8 votes

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   Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 7, 2024

3. OFCOM compliant Proactive and Predictive Dialler

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   16 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 7, 2024

4. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Oct 7, 2024