← RingCentral Ideas

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4 results found

  1. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris commented  · 

    This would be fantastic, especially as Nice has abandoned the feature.

    Chris supported this idea  · 

  2. Native Integrated Virtual Agent (digital & voice)

    8 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  · 

  3. OFCOM compliant Proactive and Predictive Dialler

    21 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  · 

  4. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Chris supported this idea  ·