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Settings and activity

7 results found

  1. WFM: Ability to auto-review pending time off requests.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Patty shared this idea  · 

  2. Ability to cancel or extend after call wrap

    62 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  4. Notification for WFM schedule adherence

    8 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  5. WFM: PTO Request Limits

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  6. WFM: Meeting scheduler needs to take into account the forecast & coverage when scheduling off-phone activities.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  7. WFM: Prefer to see a working wait list within NICE IEX.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Patty shared this idea  ·