← RingCentral Ideas

Settings and activity

5 results found

  1. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    35 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Abby supported this idea  · 

  2. Unable to fast forward or rewind while listening to call recordings

    5 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Abby supported this idea  · 

  3. RingCX voice recording

    13 votes
    Needs More Information  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Abby commented  · 

    When using the Ctrl + F to search a phone number or agent name does not always work to find a phone call you're looking for. I have searched several phone numbers and names of my agents and it tells me it cannot find what I am looking for. Then after scrolling through the whole page searching I ended up finding it myself.
    There needs to be more filters added to the RingCX Analytics, such as searching by phone number, agent name, date, time of phone call. It would make this process a lot easier if there were more filters when trying to find a specific phone call.

    Abby supported this idea  · 

  4. Display User Extension Number When Transferring From RingCX To RingEX

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Abby supported this idea  · 

  5. RingCX -- Ability to default "Stay On Call" either on or off

    21 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Abby supported this idea  ·