This would be a very useful setting so agents stay alert and ready to take another call after wrap. We are finding that agents are not paying attention to calls holding and forget to switch their aux to available. Having a timer set will keep them aware that a call will be coming through after the timer is up.
Danielle
supported this idea
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This would be a very useful setting so agents stay alert and ready to take another call after wrap. We are finding that agents are not paying attention to calls holding and forget to switch their aux to available. Having a timer set will keep them aware that a call will be coming through after the timer is up.