Post call timers
In a voice queue, aside from having a post-call state option, it will be helpful if the agent can move into the "Working" state once a call is completed, and a timer will be set to put the agent in "Available" after two minutes, or depending on how many minutes we set up.
5
votes
Mark
shared this idea
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Danielle
commented
This would be a very useful setting so agents stay alert and ready to take another call after wrap. We are finding that agents are not paying attention to calls holding and forget to switch their aux to available. Having a timer set will keep them aware that a call will be coming through after the timer is up.