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Settings and activity

6 results found

  1. Full Agent Login Time Reporting Capabilities

    49 votes

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    Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Chris commented  · 

    I agree here, in our last vendor, I was able to see when an agent logs into the queue, what time they took their breaks, started a new activity code, went to lunch and logged out for the day. These times are critical to know what they were doing while clocked in.

    Chris supported this idea  · 

  2. Updating Holiday Hours

    12 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris supported this idea  · 

  3. option to block CNAM

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Chris supported this idea  · 

  4. MVP & Max Launch As One

    37 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris supported this idea  · 

  5. Real Time Dashboard Updates

    46 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris supported this idea  · 

  6. Real-Time Queue Status Visibility for Agents

    108 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Chris supported this idea  ·