Full Agent Login Time Reporting Capabilities
My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how much time an agent is signed on or average login time for a team to give comparative information. On the individual level and on the queue level, being able to see how long someone has been logged in (both real-time and historically) gives important insight into employee behaviors.
Dave
shared this idea
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Dolores
commented
Very important report for our company to determine time in queue for all agents
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Jordan Durante
commented
Need a report that will show the time period that an agent is logged in/out of a call queue.
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Ivi
commented
YES Please, this would be very helpful!
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Ahmad
commented
Analytics Report on RC App Login and Logout to be included in the Performance report.Like in the contact center platform, there should be the same report showing Login and Logout of an agent for productivity report.