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9 results found

  1. Can RingSense be filterable on disposition code?

    14 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.


    Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls


    eg: Show me calls with disposition as disconnected.


    You can find additional details in the attached screenshots

    Lara supported this idea  · 

  2. Add Ace AI filters and data to analytics

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Lara shared this idea  · 

  3. RingSense x RingCentral call analytics

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Lara supported this idea  · 

  4. Bring back % of sentiment anaylsis

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Lara shared this idea  · 

  5. Edit AI Metric Scores

    13 votes

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    Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Lara supported this idea  · 

  6. RingSense QM Report - Interaction Arrival AI Analytics

    17 votes

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    Needs More Information  ·  5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Lara supported this idea  · 

  7. Click on sentiments and analysis and get deeper info on content

    4 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Lara supported this idea  · 

  8. RingSense Sentiment Playback Tracking/Pinpoint

    20 votes

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    Future Consideration  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Lara supported this idea  · 

  9. Advanced Analytics in RingSense

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Lara supported this idea  ·