Customer would like to know if there a way of seeing what options callers select when using the IVR menu? For example, when callers ring out main switchboard, they have two options. We would like to see a breakdown of how many people don't choose, choose option 1, or option 2.
Customer would like to know if there a way of seeing what options callers select when using the IVR menu? For example, when callers ring out main switchboard, they have two options. We would like to see a breakdown of how many people don't choose, choose option 1, or option 2.