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  1. Reporting Capability on IVR Menu for key presses

    64 votes
    Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Harcus commented  · 

    Customer would like to know if there a way of seeing what options callers select when using the IVR menu? For example, when callers ring out main switchboard, they have two options. We would like to see a breakdown of how many people don't choose, choose option 1, or option 2.