Settings and activity

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1. Geolocation

   4 votes

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   New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Daniel commented  ·  Feb 3, 2026  ·  Edit…  ·  Delete…

   This is a super important feature that was available in EX that needs to be included in RCX.

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   Daniel supported this idea  ·  Feb 3, 2026

2. RNA State Duration option

   8 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Daniel commented  ·  Jan 7, 2026  ·  Edit…  ·  Delete…

   Definitely need a way to either have a missed call go automatically go back to available or have a timer in RNA status threshold to automatically switch to available.

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   Daniel supported this idea  ·  Jan 7, 2026