One size does not fit all. Every business and organization has different needs and this is a feature that really should be looked into.

We need to have customization options for RNA, this function is not applicable for all businesses.

Need more options with RNA - all or nothing is not suitable for every business!

This is incredibly critical - how is this not being implemented already?

This is really critical!
We need to have the ability to enable an RNA state duration time-out to go back automatically to Available state so we don't rely on the agents initiative in that context to set themselves back to Available.

Companies use the RingCX queues for better Analytics but are not a call center environment. Some reps are mobile and have different tasks but need to stay logged in at all times,

A timer option would be an improvement

RNA needs to go away or have a set duration time. It causes more issues then helps. Lariana and Daniel both have great points as well.

Definitely need a way to either have a missed call go automatically go back to available or have a timer in RNA status threshold to automatically switch to available.

Completely agree, having an RNA State Duration option in RingCX would be incredibly helpful. Allowing the system to automatically switch from RNA to Available after a set duration would not only improve overall agent availability but also help prevent misuse of the RNA status to avoid calls. This would make queue management smoother and ensure fairer workload distribution across the team.