Settings and activity

5 results found

1. Scoring

   1 vote

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now live on your account. As an admin, you can mark scorecard questions as required or optional. AI will automatically fill out all required questions ensuring no human scoring is needed.

   
   

   Please see the attached screenshot for more details

   Kyra shared this idea  ·  Oct 2, 2025

2. I would like to see the average score of my calls

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Oct 2, 2025

3. Edit AI Metric Scores

   13 votes

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   Planned  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Oct 2, 2025

4. RingSense: Customizable Powerskill Benchmarks

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   23 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available to admins.

   As an admin, you can navigate to Coaching → PowerSkills. For applicable PowerSkills, you’ll see an option to edit the target range, which allows you to define the ideal range for each PowerSkill.

   Kyra supported this idea  ·  Oct 2, 2025

5. Automatic scoring of calls

   5 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Kyra supported this idea  ·  Oct 2, 2025