Scoring
It would be appreciated if the score for calls did not need a human to review the call to complete the scoring. Most of our calls have only a partial score and require a person to go in and review the call to add the score for those sections. This creates more work for the people involved rather than simplifying by having the AI score the whole call and allowing us to focus on where the AI has identified the need for improvement.
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Kyra
shared this idea
This feature is now live on your account. As an admin, you can mark scorecard questions as required or optional. AI will automatically fill out all required questions ensuring no human scoring is needed.
Please see the attached screenshot for more details
