Settings and activity

4 results found

1. Coaching Page – Multi-Team View and Comparison (RingSense)

   16 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Felicia commented  ·  May 19, 2026  ·  Edit…  ·  Delete…

   Would love to see this feature.

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   Felicia supported this idea  ·  May 19, 2026

2. SFDC to RingCX integration

   2 votes

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   0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Implemented  ·  Paula responded

   https://support.ringcentral.com/article-v2/using-auto-link-in-ringcx-for-salesforce.html?brand=RingCentral&product=RingCX&language=en_US

3. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   43 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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4. Fix Browser Refresh Logging Agents Out Of CX

   34 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Felicia commented  ·  Feb 18, 2025  ·  Edit…  ·  Delete…

   I vote for this to change.

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