Settings and activity

91 results found

1. Creating Cases in RC that will go Directly to Incontact

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

2. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

3. Max Agent Pop-up Alerts for Agents

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   Rodney supported this idea  ·  Oct 20, 2025

4. call log data retention

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   4 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

5. Delete *86 on call logs

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   Rodney supported this idea  ·  Oct 20, 2025

6. Auto-receptionist

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   Rodney supported this idea  ·  Oct 20, 2025

7. System schedules accessible via Queues, channels, IVR

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   Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

8. Bulk deletion of voicemails in the queue for Max Agent users.

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

9. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

10. Add Activity

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

11. Allow the ability to view calls waiting and phone numbers in call queue

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

12. Monitor A Call For Contact Center Users Using RingCentral App

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

13. Automatically Add and/or Remove Shared Voicemail Extension

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

14. Exporting detailed IVR flow including the user extensions phone number

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

15. Allowing warm transfers from Ring Central desktop to the Contact Center

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    26 votes

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    Rodney supported this idea  ·  Oct 20, 2025

16. Be able to assign a different ringtone to contacts.

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    Rodney supported this idea  ·  Oct 20, 2025

17. RCEX - Ability to choose a queue to answers call from

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    Rodney supported this idea  ·  Oct 20, 2025

18. Bulk download all devices and digital lines

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    Rodney supported this idea  ·  Oct 20, 2025

19. Overflow Group Display Settings

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

20. Ability to see if someone is having calls forwarded TO them

    23 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025