Settings and activity

100 results found

1. Ability to Print Email Chain

   2 votes

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   Rodney supported this idea  ·  Oct 20, 2025

2. Automatically disconnect the RC App from Max Agent when call ends.

   3 votes

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   Rodney supported this idea  ·  Oct 20, 2025

3. Add ability to pull call waiting in queue

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

4. Provide an API that reports on how many agents are available within a call queue.

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   Rodney supported this idea  ·  Oct 20, 2025

5. View DID number campaign attachments from Admin Portal

   6 votes

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   Rodney supported this idea  ·  Oct 20, 2025

6. Automatic Agent State As "Available" Upon Agent Login to Max

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   Rodney supported this idea  ·  Oct 20, 2025

7. Ring When Emails and Chats are Transferred

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   Rodney supported this idea  ·  Oct 20, 2025

8. Add Global Hotkeys

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   Rodney supported this idea  ·  Oct 20, 2025

9. Create Multiple Call Log Detail Settings

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   Rodney supported this idea  ·  Oct 20, 2025

10. display extension

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    Rodney supported this idea  ·  Oct 20, 2025

11. Creating Cases in RC that will go Directly to Incontact

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    Rodney supported this idea  ·  Oct 20, 2025

12. Allow 911 notifications to be tied to specific Call Queues or Sites\Markets\Regions

    18 votes

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    0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

13. Max Agent Pop-up Alerts for Agents

    3 votes

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    Rodney supported this idea  ·  Oct 20, 2025

14. call log data retention

    32 votes

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    9 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

15. Delete *86 on call logs

    3 votes

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    Rodney supported this idea  ·  Oct 20, 2025

16. Auto-receptionist

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    Rodney supported this idea  ·  Oct 20, 2025

17. System schedules accessible via Queues, channels, IVR

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

18. Bulk deletion of voicemails in the queue for Max Agent users.

    3 votes

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    Rodney supported this idea  ·  Oct 20, 2025

19. when you mark an idea as “already exists” in ideas.ringcentral.com please link to a guide or add some instruction for the solution

    4 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

20. Add Activity

    2 votes

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    Rodney supported this idea  ·  Oct 20, 2025