Settings and activity

92 results found

1. Shared SMS were multiple users can receive and send SMS on specific number

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   313 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   
   

   Thank you!

   Rodney supported this idea  ·  Oct 29, 2025

2. Provide a way to directly leave voicemails without first calling someone

   32 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rodney commented  ·  Oct 22, 2025  ·  Edit…  ·  Delete…

   This is a basic feature in several old phone systems called Express Messaging.

   Please make this happen soon!!

   Save Submitting...
   Rodney supported this idea  ·  Oct 22, 2025

3. Settings to automatically keep the keypad on the ringcentral app attached and not pop out.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 21, 2025

4. Disable dial pad pop out

   29 votes

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   New  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 21, 2025

5. Text Rules

   5 votes

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   2 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

6. Allow the ability to view calls waiting in call queue outside of Contact Center

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

7. call back function in call queues for long waiting callers

   4 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

8. Automatic Name Retention for Numbers Converted to Contact Center

   8 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

9. IVR Transfer for Full Call Queues

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Rodney supported this idea  ·  Oct 20, 2025

10. Display Caller ID Name On MAX Agent

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

11. Admin Portal: "Automatic" or "Manual" desktop app update push for new releases

    9 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

12. Ability to Print Email Chain

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

13. Automatically disconnect the RC App from Max Agent when call ends.

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

14. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

15. Provide an API that reports on how many agents are available within a call queue.

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

16. View DID number campaign attachments from Admin Portal

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

17. Automatic Agent State As "Available" Upon Agent Login to Max

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

18. Ring When Emails and Chats are Transferred

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

19. Add Global Hotkeys

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025

20. Create Multiple Call Log Detail Settings

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Rodney supported this idea  ·  Oct 20, 2025