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  1. Live Reports Data to show call queue member's state if logged in to Phone App or not

    5 votes
    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
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    Raju commented  · 

    It is critical for us to operate.
    This is not desirable...if someone is "available" and they log out, they still show "available" in a Live report. A "Live Report" should be accurate so managers can rely on the information, if they are log out, should not count

    Raju supported this idea  ·