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1. Add filter for Holiday 'Queue is Open' System Alerts

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   New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lori commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

   It is critical that the system be configured to check the holiday schedule so that it does not send alerts that a queue is open on a holiday when our offices are closed

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   Lori supported this idea  ·  Sep 3, 2025