Add filter for Holiday 'Queue is Open' System Alerts
Issue:
The system is not configured to check the holiday schedule, causing it to send alerts that a queue is open even when it is closed for a holiday.
Proposed Solution:
Add a filter option to the alert system that allows it to check the holiday schedule. This filter would prevent "queue is open" alerts from being sent on scheduled holidays, ensuring the alerts accurately reflect the operational status of the queue.
Kim
shared this idea
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Lori
commented
It is critical that the system be configured to check the holiday schedule so that it does not send alerts that a queue is open on a holiday when our offices are closed
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Porscha
commented
Please add, this is needed.
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Carmelia
commented
This is needed.
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Heidi
commented
Please add, this is much needed!
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Sheryl
commented
Much needed, when closed for holidays in current state, getting alerts every 5 minutes. Needs to be able to alter for holiday schedules to avoid.