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1. Live Reports Data to show call queue member's state if logged in to Phone App or not

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Syed commented  ·  Feb 14, 2025  ·  Edit…  ·  Delete…

   The accuracy of Live Reports is crucial for operations, and having users appear as 'available' even after logging out is misleading.

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   Syed supported this idea  ·  Feb 14, 2025