← RingCentral Ideas

Settings and activity

5 results found

  1. Add priorities (ranks) to digital queues by agent similar to call queues

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Rebecca shared this idea  · 

  2. The ability to add in auto answer for digital interactions to help agents become more efficient in their roles and less chats being missed

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Rebecca shared this idea  · 

  3. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Rebecca supported this idea  · 

  4. RingCX digital report showing which page the customer initiated the digital chat from

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Rebecca supported this idea  · 

  5. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Rebecca shared this idea  ·