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  1. Extension dialing between CX and EX

    146 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Justin supported this idea  · 

  2. Dashboard Access for Agents

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Justin supported this idea  · 

  3. Mobile app as endpoint of RingCX

    34 votes

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    Under Review  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Justin commented  · 

    There is an option in the CX web interface to forward Queue Calls to an External Number. If the DID entered is the RingEX Direct Dial, it will ring through the Mobile App. Functionality for Dispositioning calls is lost, however it was a neat workaround. RingCX should have a Mobile App integration without a workaround.

    Justin supported this idea  ·