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Extension dialing between CX and EX

Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.

Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.

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Justin shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan commented  ·   ·  Report

    A lot of our EX side users complain that they can no longer tell which agent is attempting to contact them for information or to review a lead, they often ignore the call as it comes from a number rather than an internal extension

  • Jacob commented  ·   ·  Report

    this should be a standard operating procedure for the phones, its sad that a company that's soul job deals with multifaceted organizations has not included this. this seems like a very basic operational procedure. Your operations dept should correct this immediately, we shouldn't have to up vote this type of issue, it should be standard operation for your company/ service. I would be ashamed if it were my company operating like this.

  • Tami commented  ·   ·  Report

    Please update this. It is vital in creating a seamless call back and answer workflow. (and it just makes sense)

  • Ashley commented  ·   ·  Report

    We need this feature ASAP! As a medical assistant, I can no longer tell which call center agent is calling me. I can no longer see when the call center agent transfers a patient call so it's hard to tell when the transfer is complete so I can start speaking. It's really frustrating! Please please please update.

  • Justin commented  ·   ·  Report

    Routing on public phone numbers opens the door to unwanted calls from parties spamming those public phone numbers. Please change the routing so it can all be done extension to extension between platforms.

  • Watch commented  ·   ·  Report

    This feature is a must for our communication center.

  • Tyler commented  ·   ·  Report

    Currently a major issue for our organization.

  • Bing commented  ·   ·  Report

    are we not the customer?

  • Graziella commented  ·   ·  Report

    we need this feature asap to assist with our efficiency

  • Heather commented  ·   ·  Report

    This is a major issue for our organization.

  • Anjelique commented  ·   ·  Report

    This feature is a must for our communication center.

  • Janet commented  ·   ·  Report

    This feature is a must for our communication center.

  • Kimberly commented  ·   ·  Report

    This feature is a must for our communication center.

  • Brian commented  ·   ·  Report

    the need for a 4-digit internal dial is best for efficiency

  • Christy commented  ·   ·  Report

    this is causing a lot of issues in our department.

  • David commented  ·   ·  Report

    lack of this feature causing major impact to our efficiency

  • Jody commented  ·   ·  Report

    We need this ASAP!

  • Ramon commented  ·   ·  Report

    This is a major issue for our organization.

  • Donna commented  ·   ·  Report

    Please look into this asap.

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