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Settings and activity

10 results found

  1. Folder mode SMS dispositioning

    3 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Mitch shared this idea  · 

  2. INTERCEPT

    31 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitch supported this idea  · 

  3. Quality of Service (QoS) Portal for RingCX Calls

    57 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Mitch commented  · 

    The QoS portal on the EX side is excellent and having access to that type of simplified data platform would make take my time to troubleshoot from several minutes to a few seconds for these types of requests.

    Mitch supported this idea  · 

  4. 1:1 SMS per agent

    4 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Mitch supported this idea  · 

  5. SMS for missed calls

    4 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Mitch supported this idea  · 

  6. Ability to limit SMS channel selection when creating an outbound SMS message

    25 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Admin →
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    Mitch supported this idea  · 

  7. SMS Templates (Reply Assistant)

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Mitch supported this idea  · 

  8. RingCX needs the ability to select which DID to use for outbound SMS.

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Mitch supported this idea  · 

  9. Automatically send SMS messages for missed outbound calls.

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Mitch supported this idea  · 

  10. RingCX Outbound SMS -- Cannot see messages until they are replied to

    6 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Mitch supported this idea  ·