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Quality of Service (QoS) Portal for RingCX Calls

Implementing a Quality of Service (QoS) Portal in RingCX would allow visibility into whether call quality issues originate from the agent’s side or the caller’s side.

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Janice shared this idea  ·   ·  Report…  ·  Admin →
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  • Alek commented  ·   ·  Report

    Cant believe this is not available in RCX. This is a must have and many of our clients have requested it and find it very strange that its available in EX and not in CX! Please make this available asap.

  • Alek commented  ·   ·  Report

    This functionality needs to be included in CX asap as it is a critical feature in a contact centre setup

  • Alek commented  ·   ·  Report

    This is incredibly important to our clients so they can ensure call quality is cristal clear and also troubleshoot any call quality issues. It is strange that it exist in EX but not in CX. Please include this functionality asap.!!

  • Chris commented  ·   ·  Report

    The QoS analysis is incredibly helpful in the RingEX. I thought RingCX benefitted from the same feature and was very disappointed after the implementation. I hope it is added soon.

  • Jaimie commented  ·   ·  Report

    Loving this idea! I asked for a button to help troubleshoot in an easier fashion, but this would be really great.

  • Mitch commented  ·   ·  Report

    The QoS portal on the EX side is excellent and having access to that type of simplified data platform would make take my time to troubleshoot from several minutes to a few seconds for these types of requests.

  • Joel commented  ·   ·  Report

    Having the ability to determine whether the issue is on the callers side or ours if very important. It's a feature that's available on the RingEX platform, but 80% of our calls run thru the RingCX side.

  • Dan Baker commented  ·   ·  Report

    This is something that many customers ask for. This function would expedite identifying and isolating QoS issues.

  • Robert Carter commented  ·   ·  Report

    This will make troubleshooting local network issues vastly more efficient!

  • Zach commented  ·   ·  Report

    This would make everyone's life so much easier if this information was available to anyone who needed it

  • John commented  ·   ·  Report

    From effective and efficient use in all Call-Quality related cases, this helps us in Support tremendously. A similar feature/tool is available in the EX environment. Support Teams use it daily... I use it (in one form or another) in ALL my escalation cases the past 11years here at RingCentral. It is of value no doubt.

  • Peter commented  ·   ·  Report

    this is extremely important. very many of the support cases are for quality issues and this type of feature would greatly help troubleshooting customer cases and enable customer IT admins to troubleshoot issues as well

  • Jordon commented  ·   ·  Report

    This would be very helpful!

  • Kirstan commented  ·   ·  Report

    This would help so much! Thanks, Janice!!!