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  1. User Status Details

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Chris supported this idea  · 

  2. Agent State Log in Analytics Live Report

    11 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Chris commented  · 

    We need to see how long agents are staying offline in the live reports. That is why we bought the license.

    Chris supported this idea  ·