Agent State Log in Analytics Live Report
It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.
9
votes
April Twin
shared this idea
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Chris
commented
We need to see how long agents are staying offline in the live reports. That is why we bought the license.
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Frank
commented
Yes please , this should be part of any analytics