Settings and activity

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1. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

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   Under Review  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Kimie commented  ·  Aug 12, 2025  ·  Edit…  ·  Delete…

   This is very important- it incorrectly affects our answer rate.

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   Kimie supported this idea  ·  Aug 12, 2025