Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Issue: Incorrect call results in LOB analytics
Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Step to Reproduce:
Login to UID:6304540258
Click Reports
Choose Analytics
Go to Performance Report
Additional Info:
Informed customer for feature request
Submit Idea on ideas.ringcentral.com
Feature Request: CUSTCOM-I-7751 (Edited)
17
votes
Ryan
shared this idea
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Kimie
commented
This is very important- it incorrectly affects our answer rate.
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Karen
commented
This is extremely important to our team- it incorrectly affects our answer rate.
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Savannah
commented
This is very important to our team - it incorrectly affects our answer rate numbers.