Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Issue: Incorrect call results in LOB analytics
Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.
Step to Reproduce:
Login to UID:6304540258
Click Reports
Choose Analytics
Go to Performance Report
Additional Info:
Informed customer for feature request
Submit Idea on ideas.ringcentral.com
Feature Request: CUSTCOM-I-7751 (Edited)
Ryan
shared this idea
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Kamilla
commented
In addition to the above scenario, where a call is automatically transferred to another call queue, the call is being tagged as abandoned even though the call is answered in the subsequent call queue.
The result is the same - the reports are incorrectly showing answer rates. -
Kimie
commented
This is very important- it incorrectly affects our answer rate.
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Karen
commented
This is extremely important to our team- it incorrectly affects our answer rate.
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Savannah
commented
This is very important to our team - it incorrectly affects our answer rate numbers.