Skip to content
← RingCentral Ideas

Settings and activity

11 results found

  1. Update Agent State in Real-Time Dashboard of Analytics

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ashley commented  · 

    Hoping to comment to push this suggestion higher. On the Real-Time Agent Dashboard, you can monitor staff but still are unable to change an Agents State. One should not have to log into the queue as a supervisor in order to change the state of an Agent. Logging in as a supervisor as I indicated above increases the number of Agents Staffed, which then skews this data.
    We should be able to click on the State and change it.

    Ashley supported this idea  · 
    Ashley shared this idea  · 

  2. Preserve Caller ID When Transferring from RingCX to RingEX

    42 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 

  3. Automatically log the RingCX agent out after they stay idle for a certain period of time

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 

  4. Dashboard for agents and supervisors in RingCX

    83 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 
    An error occurred while saving the comment
    Ashley commented  · 

    I agree, this needs to be a feature. It is helpful for remote workers that may not be able to see a dashboard on a TV. It also creates efficiencies within the departments in making sure there is always someone available to take calls (especially for smaller teams).

  5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    126 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 

  6. View Ring CX Realtime dashboards in minutes and seconds.

    101 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 

  7. Being able to change an agents status through the Real Time Dashboard

    21 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Implemented  ·  2 comments  ·  RingCX » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ashley commented  · 

    I do not like that I need to sign in as a supervisor and skew the data that another agent is logged in just to update a status of an agent. I monitor through the Real-Time Dashboard in Analytics. I would like to be able to change an agent's states within the Real-Time Dashboard.

    Ashley supported this idea  · 

  8. have duration for agent state and select an agent state in advance after a call.

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ashley commented  · 

    It would be great for the agents to be able to come out of the wrap up time early if they do not need the set up wrap up time. I agree that it would be nice to be able to see the wrap up time for analytics and reporting vs having the agent show available but not be able to take that call until the time has expired.
    The way this is set up reduces productivity for agents that do not necessarily need the wrap up time.

    Ashley supported this idea  · 

  9. Enhance Agent States

    67 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 

  10. transfer

    68 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  · 

  11. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    29 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Ashley supported this idea  ·