← RingCentral Ideas

Settings and activity

9 results found

  1. Update Agent State in Real-Time Dashboard of Analytics

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley shared this idea  · 

  2. Dashboard for agents in RingCX | Agent platform.

    32 votes
    Under Review  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley supported this idea  · 
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    Ashley commented  · 

    I agree, this needs to be a feature. It is helpful for remote workers that may not be able to see a dashboard on a TV. It also creates efficiencies within the departments in making sure there is always someone available to take calls (especially for smaller teams).

  3. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    34 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley supported this idea  · 

  4. View Ring CX Realtime dashboards in minutes and seconds.

    78 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley supported this idea  · 

  5. Being able to change an agents status through the Real Time Dashboard

    19 votes
    Implemented  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley commented  · 

    I do not like that I need to sign in as a supervisor and skew the data that another agent is logged in just to update a status of an agent. I monitor through the Real-Time Dashboard in Analytics. I would like to be able to change an agent's states within the Real-Time Dashboard.

    Ashley supported this idea  · 

  6. have duration for agent state and select an agent state in advance after a call.

    3 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Ashley commented  · 

    It would be great for the agents to be able to come out of the wrap up time early if they do not need the set up wrap up time. I agree that it would be nice to be able to see the wrap up time for analytics and reporting vs having the agent show available but not be able to take that call until the time has expired.
    The way this is set up reduces productivity for agents that do not necessarily need the wrap up time.

    Ashley supported this idea  · 

  7. Enhance Agent States

    51 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Ashley supported this idea  · 

  8. transfer

    47 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley supported this idea  · 

  9. RingCX - Play Remaining Esimated Wait Time to Callers in Queues (More than just once)

    24 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Ashley supported this idea  ·