Settings and activity

98 results found

1. CSAT & Saved View Reporting

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  Oct 22, 2025

2. monitoring

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  Oct 17, 2025

3. RingCX "Monitor Only" Permission for new agent shadowing

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 17, 2025

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 17, 2025

5. Supervisor Activity report

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 17, 2025

6. Pop-up window for incoming calls

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   New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

7. Separate Reports For Each ScoreCard Questions

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   I'm pleased to announce that we've released 2 major features:

   1. Scorecard report - A new report in RingSense reports catalogue which gives you scorecard question level raw data. Along with this, you can also schedule reports
   2. Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a question level. Here are the key benefits:

   • Actionable visibility: Unlock insights into scorecard performance and agent outcomes
   • Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
   • Business impact: Exportable reports enable trend analysis and informed decisions

   You can find additional details in the attached screenshots

   Jay supported this idea  ·  Oct 14, 2025

8. Comprehensive Data Download from RingSense

   24 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jay commented  ·  Oct 14, 2025  ·  Edit…  ·  Delete…

   Agreed re API functionality, must include all RingSense data including CSAT scoring results

   Save Submitting...
   Jay supported this idea  ·  Oct 14, 2025

9. call recording and csat scores

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

10. Chinese Language Support

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

11. ability to skip to main part of the call by utilizing the call transcripts

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

12. Live call listening

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

13. Make it possible so that searching for call recordings in RingSense can be done by using UII

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    This feature is now available on your account.

    
    

    Head over to interactions tab -> advanced filters -> expand interaction context. You can search via UII as well as various other RingCX specific attributes

    Jay supported this idea  ·  Oct 14, 2025

14. RingSense: Modifying AI Scores

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    Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

15. LIVE TRANSFER

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

16. Train Ringsense with Our Policies, SOPs & Training Materials

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Oct 14, 2025

17. Feature Request: RingSense report downloads/exports do not always include corresponding columns to the set filters.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Oct 14, 2025

18. Customer Journey Cradle-to-Grave Report

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

19. Display Break and Lunch Schedules in RingCX

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

20. Change Color Associated with Engaged State

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025