Settings and activity

74 results found

1. RingCX Report showing Agent Rank in Certain queues

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

2. dashboards data refresh time

   65 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

3. RingCX - Option not to count outbound queue calls within inbound reporting stats

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

4. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Jay supported this idea  ·  Sep 17, 2025

5. Make the Knowledge Base for Agent Assist available on demand

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   New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

6. Allow realtime screen monitoring

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

7. download call recordings by date range not using the URL

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   2 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

8. RCX Trigger a notification to admins if the call recording fails

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

9. Option to disable Call Recording for internal interactions

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

10. RIngCX - Fixed amount for Agent States

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

11. Make Chat Disposition Required

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

12. Chat notifications in CX One

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

13. Have an Supervisor close/disposition a chat via Supervisor Dashboard

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

14. Chat send to email

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    Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

15. More specific end call results in RingCX

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

16. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

17. INTERCEPT

    39 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

18. Historic Dashboard Widget calculations

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Aug 8, 2025

19. Aggregate Reports for Call Metrics

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now live on your account.

    
    

    As an admin or manager, you can navigate to Coaching → PowerSkills, where you’ll find aggregated metrics for various PowerSkills, along with comparisons between individual reps and the overall team average.

    
    

    
    

    Jay supported this idea  ·  Jul 31, 2025

20. RingSense Transcription Delay

    4 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025