Settings and activity

85 results found

1. RingSense: Modifying AI Scores

   27 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

2. LIVE TRANSFER

   9 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

3. Train Ringsense with Our Policies, SOPs & Training Materials

   17 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Oct 14, 2025

4. Feature Request: RingSense report downloads/exports do not always include corresponding columns to the set filters.

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  Oct 14, 2025

5. Customer Journey Cradle-to-Grave Report

   22 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

6. Display Break and Lunch Schedules in RingCX

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

7. Change Color Associated with Engaged State

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

8. RingCX Analytics: "Today" button in filtering time in historical reports.

   7 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

9. Combined Voice and Digital Interactions Handled in RingCX Analytics

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

10. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

    14 votes

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    New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

11. Report on Custom Agent State in RingCX

    4 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

12. RingCX Report showing Agent Rank in Certain queues

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

13. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

14. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

15. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Jay supported this idea  ·  Sep 17, 2025

16. Make the Knowledge Base for Agent Assist available on demand

    13 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

17. Allow realtime screen monitoring

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

18. download call recordings by date range not using the URL

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    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

19. RCX Trigger a notification to admins if the call recording fails

    3 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

20. Option to disable Call Recording for internal interactions

    12 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025