Settings and activity

68 results found

1. download call recordings by date range not using the URL

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

2. RCX Trigger a notification to admins if the call recording fails

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

3. Option to disable Call Recording for internal interactions

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

4. RIngCX - Fixed amount for Agent States

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

5. Make Chat Disposition Required

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

6. Chat notifications in CX One

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

7. Have an Supervisor close/disposition a chat via Supervisor Dashboard

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

8. Chat send to email

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

9. More specific end call results in RingCX

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Aug 14, 2025

10. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    9 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

11. INTERCEPT

    31 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

12. Historic Dashboard Widget calculations

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    1 vote

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Aug 8, 2025

13. Aggregate Reports for Call Metrics

    5 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now added this idea as part of our upcoming quarterly roadmap. We will send a note here once the feature is live on your account

    Jay supported this idea  ·  Jul 31, 2025

14. RingSense Transcription Delay

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

15. Export Details/Data

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    9 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

16. Sync RingCX and RingSense customer data

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

17. Can RingSense be filterable on disposition code?

    13 votes

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    New  ·  2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025
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    Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    Also, it would be really helpful if a RingSense reporting tab could be added to the Analytics reporting application which would allow all of the same report building functionality and so that all reporting is in one application.

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    Jay commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    And further filterable on Disposition Notes. Would like the ability to filter RingSense CSAT and Tracker results by Disposition Code or Disposition Notes

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18. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    40 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 31, 2025

19. Combine for RingEX and CXone reporting

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025

20. We need to be able to decline a call, then come back into the app & answer it when available

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jul 22, 2025