Settings and activity
72 results found
-
1 vote
Jay
shared this idea
·
-
1 voteJay
shared this idea
·
-
37 votesNew · 4 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Jay
supported this idea
·
-
38 votesNew · 4 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Jay
supported this idea
·
-
2 votesJay
supported this idea
·
-
2 votesJay
supported this idea
·
-
2 votes
An error occurred while saving the comment Jay
supported this idea
·
-
16 votesJay
supported this idea
·
-
3 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →
An error occurred while saving the comment Jay
commented
Add the included UII in RingSense to the available API data feed as a part of this request please.
Jay
supported this idea
·
-
5 votes
An error occurred while saving the comment Jay
commented
While doing this, also integrate RingSense data with RingCX analytics
Jay
supported this idea
·
-
4 votesJay
supported this idea
·
-
1 voteNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Jay
shared this idea
·
-
42 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Jay
supported this idea
·
-
5 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Jay
supported this idea
·
-
1 voteNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Jay
shared this idea
·
-
1 voteJay
shared this idea
·
-
3 votesJay
supported this idea
·
-
105 votesJay
supported this idea
·
-
5 votesJay
supported this idea
·
-
21 votesNew · 7 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility · Admin →Jay
supported this idea
·
Please reflect the Digital status in the "State" column. Like Available, Engaged, Pending-Disp, Lunch, etc a description of Chat or Email (or something similar) will populate in the same column. It is very confusing to see Available in one column, and yet have to look in a second column to identify that the agent is not actually available, they are engaged in a digital activity.