Settings and activity
68 results found
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2 votes
Jay
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2 votesJay
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An error occurred while saving the comment Jay
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16 votesJay
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An error occurred while saving the comment Jay
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Add the included UII in RingSense to the available API data feed as a part of this request please.
Jay
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5 votes
An error occurred while saving the comment Jay
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While doing this, also integrate RingSense data with RingCX analytics
Jay
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4 votesJay
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1 voteJay
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42 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Jay
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5 votesJay
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1 voteJay
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1 voteJay
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3 votesJay
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101 votesJay
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5 votesJay
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20 votesJay
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3 votes
I'm pleased to announce that we've released 2 major features:
- Scorecard report - A new report in RingSense reports catalogue which gives you scorecard question level raw data. Along with this, you can also schedule reports
- Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a question level. Here are the key benefits:
- Actionable visibility: Unlock insights into scorecard performance and agent outcomes
- Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
- Business impact: Exportable reports enable trend analysis and informed decisions
You can find additional details in the attached screenshots
Jay
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21 votes
An error occurred while saving the comment Jay
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Agreed re API functionality, must include all RingSense data including CSAT scoring results
Jay
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9 votesJay
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4 votesJay
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Please reflect the Digital status in the "State" column. Like Available, Engaged, Pending-Disp, Lunch, etc a description of Chat or Email (or something similar) will populate in the same column. It is very confusing to see Available in one column, and yet have to look in a second column to identify that the agent is not actually available, they are engaged in a digital activity.