Settings and activity

89 results found

1. Make Agent Assist features easier to access

   14 votes

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   Under Review  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Jay commented  ·  Jul 9, 2026  ·  Edit…  ·  Delete…

   It seems odd that on digital interactions the panel defaults to being open, yet on the voice interactions the panel defaults to being closed. Ideally, the panel should default to being open on all interactions.

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   Jay supported this idea  ·  Jul 9, 2026

2. Extension dialing between CX and EX

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jun 2, 2026

3. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jun 2, 2026

4. Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jun 2, 2026

5. ACE Comment Notes Character Limitation (Increase from 1,000 to 5,000 characters)

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  May 20, 2026

6. Add Disposition Notes From Analytics To The Available Fiter Fields in ACE Advanced Filters

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  May 8, 2026

7. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   29 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

8. DNIS

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

9. ACE: option to remove a survey/score on an interaction

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

10. Add Ace AI filters and data to analytics

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  May 8, 2026

11. ACE Sentiment API Access

    2 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Sushant Hiray responded

    Sentiment is now available as part of the ACE API payload

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    Jay commented  ·  May 8, 2026  ·  Edit…  ·  Delete…

    And add the UII of from each interaction in ACE to the ACE API data. We need a way to connect the UII and associated metrics from Analytics to the corresponding interaction and data available in ACE. The UII is now in ACE, as of 5/1/26, now include the UII in the ACE (RingSense) API data fields

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    Jay supported this idea  ·  May 8, 2026

12. Update RingCX Agent for ALL Interaction Types

    57 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jay commented  ·  Apr 28, 2026  ·  Edit…  ·  Delete…

    This would provide a huge benefit to supervisors, please implement asap!

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    Jay supported this idea  ·  Apr 28, 2026

13. Quality of Service Calls - Search By Number

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Apr 28, 2026

14. bye

    35 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Apr 28, 2026

15. ACE My Reports - Auto Report Deletion of expired reports

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Apr 28, 2026

16. Anonymize Agent Last Names in Digital Transactions

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Feb 25, 2026

17. Pre-recorded message to leave customers when calling out!

    36 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jan 15, 2026

18. CSAT Filters

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Dec 15, 2025

19. Scorecard Order of Questions & Inserting New Questions

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Dec 15, 2025

20. Add the option to export AI notes and transcripts through the admin portal

    47 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Dec 15, 2025