Settings and activity

88 results found

1. Extension dialing between CX and EX

   164 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jun 2, 2026

2. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jun 2, 2026

3. Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Jun 2, 2026

4. ACE Comment Notes Character Limitation (Increase from 1,000 to 5,000 characters)

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  May 20, 2026

5. Add Disposition Notes From Analytics To The Available Fiter Fields in ACE Advanced Filters

   1 vote

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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   Jay shared this idea  ·  May 8, 2026

6. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   29 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

7. DNIS

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

8. ACE: option to remove a survey/score on an interaction

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

9. Add Ace AI filters and data to analytics

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  May 8, 2026

10. ACE Sentiment API Access

    2 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Sentiment is now available as part of the ACE API payload

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    Jay commented  ·  May 8, 2026  ·  Edit…  ·  Delete…

    And add the UII of from each interaction in ACE to the ACE API data. We need a way to connect the UII and associated metrics from Analytics to the corresponding interaction and data available in ACE. The UII is now in ACE, as of 5/1/26, now include the UII in the ACE (RingSense) API data fields

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    Jay supported this idea  ·  May 8, 2026

11. Update RingCX Agent for ALL Interaction Types

    56 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jay commented  ·  Apr 28, 2026  ·  Edit…  ·  Delete…

    This would provide a huge benefit to supervisors, please implement asap!

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    Jay supported this idea  ·  Apr 28, 2026

12. Quality of Service Calls - Search By Number

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Apr 28, 2026

13. bye

    34 votes

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    New  ·  8 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Apr 28, 2026

14. ACE My Reports - Auto Report Deletion of expired reports

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Apr 28, 2026

15. Anonymize Agent Last Names in Digital Transactions

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Feb 25, 2026

16. Pre-recorded message to leave customers when calling out!

    35 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Jan 15, 2026

17. CSAT Filters

    1 vote

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Dec 15, 2025

18. Scorecard Order of Questions & Inserting New Questions

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Edit…  ·  Delete…  ·  Admin →
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    Jay shared this idea  ·  Dec 15, 2025

19. Add the option to export AI notes and transcripts through the admin portal

    46 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Dec 15, 2025

20. Improve AI Transcription

    49 votes

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    New  ·  6 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Dec 15, 2025