Settings and activity

43 results found

1. Customer Journey Cradle-to-Grave Report

   19 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

2. Display Break and Lunch Schedules in RingCX

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

3. Change Color Associated with Engaged State

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

4. RingCX Analytics: "Today" button in filtering time in historical reports.

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

5. Combined Voice and Digital Interactions Handled in RingCX Analytics

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

6. Ability to Change Time Format in RingCX CSV Reports from Seconds to HH:MM:S

   12 votes

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   New  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

7. Report on Custom Agent State in RingCX

   3 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

8. RingCX Report showing Agent Rank in Certain queues

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

9. dashboards data refresh time

   60 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jay supported this idea  ·  Sep 17, 2025

10. RingCX - Option not to count outbound queue calls within inbound reporting stats

    28 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

11. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    8 votes

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    0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

    Jay supported this idea  ·  Sep 17, 2025

12. Make the Knowledge Base for Agent Assist available on demand

    11 votes

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

13. Allow realtime screen monitoring

    2 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

14. download call recordings by date range not using the URL

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    2 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

15. RCX Trigger a notification to admins if the call recording fails

    2 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

16. Option to disable Call Recording for internal interactions

    2 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

17. RIngCX - Fixed amount for Agent States

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Sep 17, 2025

18. Remove/disable emojis and gif for RCx digital chat responses

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

19. Make Chat Disposition Required

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025

20. Chat notifications in CX One

    4 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jay supported this idea  ·  Aug 14, 2025