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  1. Extension dialing between CX and EX

    109 votes

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    Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Ashley commented  · 

    We need this feature ASAP! As a medical assistant, I can no longer tell which call center agent is calling me. I can no longer see when the call center agent transfers a patient call so it's hard to tell when the transfer is complete so I can start speaking. It's really frustrating! Please please please update.

    Ashley supported this idea  ·