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  1. Analytics access to see DND status from Take all calls to Do not accept call queue calls

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Bennett commented  · 

    Yes, a report that calculates the time between Available and DND would be great. As well as being able to see that live in the monitoring HUD. It displays how long the agent is on a call, but not how long they have been in available or DND? That would be very helpful.