Analytics access to see DND status from Take all calls to Do not accept call queue calls
Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" statusSolution: Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" would allow this to be reported on. Currently you can see this in the Audit trail section - but you can only see the transitions - the amount of time has to be calculated manually and there is no way to export these settings.
Harry
shared this idea
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Nicole
commented
Customer is using the call queues for pseudo call center functionality. They would like to be able to monitor who is available and when. They also want to be able to audit this, to see if someone is abusing aux states or to see who was available and when in order to better manage their availability for calls.