Settings and activity

172 results found

1. dashboard ring no answer

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Lariane supported this idea  ·  Nov 6, 2025

2. ringcx analytics restrict

   25 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Report on Custom Agent State in RingCX

   4 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. Dashboard Sharing

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Increase Historical Report Capacity

   7 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. View RingCX Dashboards in Softphone-Client

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   10 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Wants to see Requeued Calls and Transferred Calls in RingCX Analytics

   6 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Improve Historical Reporting: Exclude Deleted Agents and Queues past their deletion date

   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. RingCX - Option not to count outbound queue calls within inbound reporting stats

   30 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. RCX - Realtime Dashboard Access

    11 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

    Yes, this empowers agents to take accountability and ownership over their work!

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11. Ability to see Logged out agents in RingCX Real time Dashboard

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. View Ring CX Realtime dashboards in minutes and seconds.

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    94 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Lariane supported this idea  ·  Nov 6, 2025

13. More Flexible and Customizable Agent Status Options

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane shared this idea  ·  Nov 6, 2025

14. Dashboard for agents and supervisors in RingCX

    67 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. RingCX Audit Log Feature – Agent Status

    8 votes

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    New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. Allow supervisor to move agent into available status.

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. Visible Agent status on transferring

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. Quality of Service (QoS) Portal for RingCX Calls

    67 votes

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    New  ·  11 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. Improve Name Recognition for Global Clients

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Lariane shared this idea  ·  Nov 6, 2025

20. Sound Alert to Notify Agents in Engage Voice when their Status is in RNA

    10 votes

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    Implemented  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025