Settings and activity

196 results found

1. Allow users to speak their name into every callback

   9 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

   12 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Callback feature: add the ability for caller to record their name/message for support call back feature

   17 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Develop time zone restrictor API for system generated callbacks

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCX, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Lariane supported this idea  ·  Nov 6, 2025

7. Web callback widget management from RingCX

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Inbound Queue Callback - option to record caller's name

   15 votes

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   Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. RingCX Callback Option uses Disposition Notes

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   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. RingCX - More Detail on ACD Callback Unaccepted Metric

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. Custom callback prompts

    14 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. Reduce Callback Confirmation Pause Time

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. Callback Queue Languages

    10 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Same Number Callback Request Changes

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Real Time Inbound dashboard widget - Need to include Callback request count

    14 votes

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    Implemented  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. RingCX_Improvement for Country ANI / Country Geolocation ANI Metric

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. Add Queue Time In Interaction Time if the Call Became Abandoned

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. Agent dashboards

    5 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. Feature Enhancement Request – Support for Dynamic Number Insertion (DNI)

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025