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25 results found

  1. adjust how AI notes summarize calls

    14 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that this feature is now live in your account.


    Account -> Admin Settings ->. ... -> Templates.


    In the templates section, you can customize summary for each template


    You can customize the summary template, including the ability to summarize it in 1st person.


    You can find the relevant section in the attached screenshot

    Tashara supported this idea  · 

  2. Train Ringsense with Our Policies, SOPs & Training Materials

    17 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Tashara supported this idea  · 

  3. Sync RingCX and RingSense customer data

    8 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Tashara supported this idea  · 

  4. Can RingSense be filterable on disposition code?

    14 votes

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    2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    You can filter ACE interactions based on the disposition code. Disposition is automatically imported from the underlying system, RCX or NICE.


    Additionally, you can use the new advanced filters section to also type your query in plain text, to filter and find relevant calls


    eg: Show me calls with disposition as disconnected.


    You can find additional details in the attached screenshots

    Tashara supported this idea  · 

  5. Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Tashara shared this idea  · 
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