Settings and activity

25 results found

1. SMS opt-in opt-out

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 24, 2025

2. Export scorecard data

   42 votes

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   1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   
   

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   
   

   Additionally, you can now schedule reports with the following key benefits:

   • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
   • Time savings: Eliminates manual effort in pulling and sharing data
   • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

   
   

   Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

   
   

   We've released the following new reports:

   • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
   • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
   • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
   • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

   
   

   Additionally, you can now schedule reports with the following… more

   Tashara supported this idea  ·  Nov 6, 2025

3. Instant Notifications added to views

   10 votes

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   4 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available in your account. You can create a saved view and use it to subscribe for immediate notifications/alerts for the view.

   
   

   You can find additional details in the attached image.

   
   

   Tashara supported this idea  ·  Nov 6, 2025

4. RingSense License Reassignment

   7 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This is already supported by the RingCentral Billing portal.

   
   

   For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

   
   

   
   

   You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

   
   

   
   

   Tashara supported this idea  ·  Nov 6, 2025

5. Ringsense Call scoring

   5 votes

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   New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 6, 2025

6. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

   6 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 6, 2025

7. edit transcripts

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   26 votes

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   New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Nov 6, 2025

8. Assign managers to agents in bulk

   9 votes

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   2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

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   Tashara commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Thank you.

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   Tashara supported this idea  ·  Aug 6, 2025

9. Coaching Insights - Main Screen

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Tashara commented  ·  Nov 5, 2025  ·  Edit…  ·  Delete…

   It would also be helpful when we pull On-Demand insights that they show up for that same time frame that was filtered.

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   Tashara shared this idea  ·  Nov 4, 2025

10. RingSense: More insight for Manager - Coaching progress per employee & Alert when issues come back

    8 votes

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    Needs More Information  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

11. Allow to set review and coaching goals for managers

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

12. Easier Navigation to Access Coaching Information

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

13. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    11 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

14. Comments: Notification, Tallying and Coaching Insights

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

15. AI Monthly coaching insights

    6 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Nov 4, 2025

16. Businesss & after hours range for LOB Analytics Subscription Reports

    4 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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17. Performance report align with user call logs

    93 votes

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    Under Review  ·  11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Oct 10, 2025

18. Details of Refused calls in Analytics report

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Oct 10, 2025

19. Call should not be detected as missed if it was answered elsewhere

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Oct 10, 2025

20. Missed call report that shows all available users at the time of the missed call.

    41 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Sep 16, 2025