Settings and activity

12 results found

1. Businesss & after hours range for LOB Analytics Subscription Reports

   4 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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2. Performance report align with user call logs

   91 votes

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   New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Oct 10, 2025

3. Details of Refused calls in Analytics report

   26 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Oct 10, 2025

4. Call should not be detected as missed if it was answered elsewhere

   62 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Oct 10, 2025

5. Missed call report that shows all available users at the time of the missed call.

   41 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Sep 16, 2025

6. adjust how AI notes summarize calls

   14 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Aug 6, 2025

7. Train Ringsense with Our Policies, SOPs & Training Materials

   8 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Aug 6, 2025

8. Sync RingCX and RingSense customer data

   6 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Aug 6, 2025

9. Can RingSense be filterable on disposition code?

   13 votes

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   New  ·  2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Tashara supported this idea  ·  Aug 6, 2025

10. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

    11 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Tashara supported this idea  ·  Aug 6, 2025

11. Assign managers to agents in bulk

    8 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Tashara supported this idea  ·  Aug 6, 2025

12. Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Edit…  ·  Delete…  ·  Admin →
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    Tashara shared this idea  ·  Aug 6, 2025