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  1. Expose API data when a call is connected

    3 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Todd supported this idea  · 
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    Todd commented  · 

    In addition to logging when the call connects or that the recording fails, please provide a way within the script to be sure the Session is properly built and the recording node will succeed. We've upped the time to 3/4 of a second and still miss around 2.5% of the calls due to the race condition.

  2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    126 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Todd supported this idea  · 

  3. Dashboard for agents and supervisors in RingCX

    84 votes

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    Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Todd supported this idea  ·