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Settings and activity

13 results found

  1. Display User Extension Number When Transferring From RingCX To RingEX

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tekka supported this idea  · 

  2. live agent state visibility for other agents in same queue

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tekka supported this idea  · 

  3. better visibility when receiving a phone call

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  4. Preserve Original Caller ID in RingEX → RingCX → RingEX Call Transfers

    3 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tekka commented  · 

    Critical in ensuring privacy and confidentiality. The RingCX user should be the only caller ID that shows during these calls for external calls.

    Tekka supported this idea  · 

  5. Visible Agent status on transferring

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  6. RingCX allows you to pick up calls on the dashboard manually

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  8. Upgrade RingCX Phonebook to detect details when a person from the phone book calls.

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tekka supported this idea  · 

  9. Preserve Agents’ extension as Caller ID for Internal Calls

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tekka supported this idea  · 

  10. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  11. Option to Select Designated Caller ID for Outbound Calls in RingCx SPOG

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  12. Extend RingCX Call History View to 30 Days

    14 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  13. Preserve Caller ID When Transferring from RingCX to RingEX

    7 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tekka commented  · 

    This would be great for all transferring of calls from RingCX, we are new users of the system and have just realized this is occurring when people are calling numbers directly that were the result of a transferred call previously.

    Tekka supported this idea  ·