Settings and activity

9 results found

1. Feature Request: Time Zone Configuration for RingCX

   10 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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2. Allow other super admins to receive service status notifications for RingCX updates

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Amit shared this idea  ·  May 13, 2026

3. RCX Allow Agent to Open the Queue when they are Logged In

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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4. Preserve Caller ID When Transferring from RingCX to RingEX

   49 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

5. INTERCEPT

   68 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

6. Sync RingCentral Desktop Application With RingCX

   330 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

7. Extension dialing between CX and EX

   171 votes

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   Future Consideration  ·  25 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Amit supported this idea  ·  Feb 17, 2026

8. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   134 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

9. Ability to flag and tag calls in real-time for review later

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026