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← RingCentral Ideas

Settings and activity

8 results found

  1. Allow other super admins to receive service status notifications for RingCX updates

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Amit shared this idea  · 

  2. RCX Allow Agent to Open the Queue when they are Logged In

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  3. Preserve Caller ID When Transferring from RingCX to RingEX

    45 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Amit supported this idea  · 

  4. INTERCEPT

    66 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  5. Sync RingCentral Desktop Application With RingCX

    328 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Amit supported this idea  · 

  6. Extension dialing between CX and EX

    169 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    131 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  8. Ability to flag and tag calls in real-time for review later

    3 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Amit supported this idea  ·