Settings and activity

8 results found

1. Allow other super admins to receive service status notifications for RingCX updates

   3 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Amit shared this idea  ·  May 13, 2026

2. RCX Allow Agent to Open the Queue when they are Logged In

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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3. Preserve Caller ID When Transferring from RingCX to RingEX

   44 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

4. INTERCEPT

   60 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

5. Sync RingCentral Desktop Application With RingCX

   326 votes

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   Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

6. Extension dialing between CX and EX

   166 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026

7. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   129 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Amit supported this idea  ·  Feb 17, 2026

8. Ability to flag and tag calls in real-time for review later

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Amit supported this idea  ·  Feb 17, 2026