Settings and activity

5 results found

1. Update RingCX Agent for ALL Interaction Types

   48 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Sarah commented  ·  Mar 16, 2026  ·  Edit…  ·  Delete…

   We've just rolled out chat and this is definitely needed to be able to manage agents and have visibility of their activity

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   Sarah supported this idea  ·  Mar 16, 2026

2. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   41 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Jul 8, 2025

3. call offers for the longest wait time

   220 votes

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   Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Jul 8, 2025

4. Admins to be able to delete call recordings within RingCX

   18 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Jul 8, 2025

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   123 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sarah supported this idea  ·  Jul 1, 2025