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Settings and activity

6 results found

  1. Digital interaction routing to next available agent

    2 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Sarah commented  · 

    We should be able to share the workflow accordingly to agents, not stack an agent up and then have other agents non productive.

    Sarah supported this idea  · 

  2. Update RingCX Agent for ALL Interaction Types

    56 votes

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    Under Review  ·  3 comments  ·  RingCX » Digital experience  ·  Admin →
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    Sarah commented  · 

    We've just rolled out chat and this is definitely needed to be able to manage agents and have visibility of their activity

    Sarah supported this idea  · 

  3. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    44 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Sarah supported this idea  · 

  4. call offers for the longest wait time

    230 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Sarah supported this idea  · 

  5. Admins to be able to delete call recordings within RingCX

    18 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Sarah supported this idea  · 

  6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    126 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Sarah supported this idea  ·