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  1. Add time based variable to holiday configuration

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    Future Consideration  ·  16 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Doreena supported this idea  · 
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    Doreena commented  · 

    This functionality is needed. Our previous VOIP platforms included a basic feature allowing us to set partial hours of operation for holidays.

    I manually adjust the hours each year for every IVR/queue and then revert them once the holiday has passed. This should have similar functionality as presented in EX.