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Add time based variable to holiday configuration

Managing segmented or partial holidays in RingCX Workflows and Administration is difficult. Admins have to create the holiday and then add multiple scheduling objects to the IVR Workflow to split out partial times during a specific date.
Adding the ability to specify times of day for a configured holiday would allow a customer to apply routing logic to a specific time period for a specific date.

Example:
- On Oct 1, the service department is closed from 12pm-1pm
- Between 12 and 1 on Oct 1, they want calls to route to the operator instead of the service department

In order to accomplish this today, a customer needs to create a holiday for Oct 1 and then in the Workflow editor, add multiple schedule nodes to first route based on the date of Oct 1 and then based on the time of day.

The existing process is not scalable for a large organization and is not manageable if changes are needed to be made in many IVR workflows.

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Mike shared this idea  ·   ·  Report…  ·  Admin →
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  • Vicki commented  ·   ·  Report

    This functionality is needed!!!

  • Vanessa commented  ·   ·  Report

    This functionality is not only needed but is also regarded as an essential element to ensure processes run effectively.

  • Sabrina commented  ·   ·  Report

    This function is needed! It's very important!!

  • Daisy commented  ·   ·  Report

    This function is needed.

  • Rosanna commented  ·   ·  Report

    This functionality is needed. Our previous VOIP platforms included a basic feature allowing us to set partial hours of operation for holidays

  • Vonda commented  ·   ·  Report

    This functionality is needed and deemed essential.

  • Doreena commented  ·   ·  Report

    This functionality is needed. Our previous VOIP platforms included a basic feature allowing us to set partial hours of operation for holidays.

    I manually adjust the hours each year for every IVR/queue and then revert them once the holiday has passed. This should have similar functionality as presented in EX.

  • JoAnn commented  ·   ·  Report

    This functionality is needed!

  • Kim commented  ·   ·  Report

    This functionality is needed!!!

  • Victoria commented  ·   ·  Report

    This functionality is needed. Our previous VOIP platforms included a basic feature allowing us to set partial hours of operation for holidays.

  • Aurelious commented  ·   ·  Report

    This functionality is needed. Our previous VOIP platforms included a basic feature allowing us to set partial hours of operation for holidays.

    I manually adjust the hours each year for every IVR/queue and then revert them once the holiday has passed. This should have similar functionality as presented in EX.

  • Hunter commented  ·   ·  Report

    Very important feature. Just implement it. It seems quite basic.

  • Dean commented  ·   ·  Report

    Really curious why this isn't already a feature. All of our previous VOIP softwares had this basic feature where you can set the hours on the holiday for partial hours of operation.

    For example, what does Ring Central expect us to do when our business is closed for half of the day before Thanksgiving? Are we expected to manually change the hours every year for every IVR/Flow and then change them back after the holiday?

  • Tracy commented  ·   ·  Report

    We used time based routing on our previous system. It's been a setback for us to have to do without this feature.

  • Gary commented  ·   ·  Report

    This is essential we are able to do this, we utilise the rerouting of calls during national holidays at several franchises. Thanks. Gary Robson