← RingCentral Ideas Settings and activity 2 results found Wrap Time / After Contact Work 163 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Future Consideration · 22 comments · RingCX » Agent & supervisor experience · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Santiago supported this idea · Aug 7, 2026 An error occurred while saving the comment Santiago commented · Aug 7, 2026 · Edit… · Delete… This is huge for those smaller call centers. If someone ends a call early and a member is holding, they should be able to get out of wrap up time to take that call. Seems like industry standard. Save Submitting... When a call enters wrap up time, set the status to Wrap Up, then when wrap up time ends, set the agents stats to Available. 6 votes Vote Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 1 comment · RingCX » Agent & supervisor experience · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! Your importance score has been recorded. We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Santiago supported this idea · Aug 7, 2026
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This is huge for those smaller call centers. If someone ends a call early and a member is holding, they should be able to get out of wrap up time to take that call. Seems like industry standard.