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3 results found

  1. Silence Transcribing Announcement

    77 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Admin →
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    Gretchen supported this idea  · 

  2. Customer should have the option to dial an extension immediately.

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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    Gretchen shared this idea  · 

  3. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

    9 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Admin →
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    Gretchen supported this idea  · 
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    Gretchen commented  · 

    I just went through the AIR Setup and put it on hold due to this reason. We are charged for minutes used, but could seriously streamline the call and save minutes if the receptionist could do this. Also this would save the customer the frustration of being asked redundant questions, which is happening.