190 results found

1. Fax are being tagged as call

   AI Receptionist intercept incoming fax from the main company number as a Phone Call and consume my AI Receptionist usage and not receiving the incoming fax on operators extension

   8 votes

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2. AIR Automated Call Routing Based on Threshold Percentage

   Some feedback for an enhancement to AIR from a CDP Partner I met with on Friday. They have had several customers using AIR that have gone over their minutes, and while we have the email notifications (not verified, but it was suspected that they went into a spam folder), they brought up a suggestion for a future enhancement. (Note: we did go over the newer email threshold settings and email recipients pending release.)

   The enhancement was to have a setting based on the threshold percentage set to automatically route calls to an IVR, Extension, or Queue when that threshold is reached.

   Customer Account: Cheyenne Country Club

   Some feedback for an enhancement to AIR from a CDP Partner I met with on Friday. They have had several customers using AIR that have gone over their minutes, and while we have the email notifications (not verified, but it was suspected that they went into a spam folder), they brought up a suggestion for a future enhancement. (Note: we did go over the newer email threshold settings and email recipients pending release.)

   The enhancement was to have a setting based on the threshold percentage set to automatically route calls to an IVR, Extension, or Queue when that threshold is… more

   10 votes

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3. Add a role management module for access levels in AIR / AIR PRO

   Hello,

   a role management module would allow organization to have a better security control .
   in some organizations each department may strictly need to manage part of their own IVAs as well as their analytics each.

   would it be possible to add this crucial feature.

   thanks

   16 votes

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4. AI Receptionist Call Notes and Summary Output

   AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.

   Requested Capability

   Generate AI call summaries for AI Receptionist handled calls.

   Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).

   Deliver summaries via email, webhook, or API for ticketing and system integration.

   Example Use Cases

   IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket (for example, Zoho). This removes the need for voicemail based intake while maintaining full documentation.

   HR or Facilities Requests, AI Receptionist captures employee requests such as access issues or maintenance needs and sends summarized notes to the appropriate team for follow up, even when the AI resolves the request during the call.

   This enhancement would significantly improve AI Receptionist adoption by enabling fully automated intake with consistent documentation for all calls.

   AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.

   Requested Capability

   Generate AI call summaries for AI Receptionist handled calls.

   Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).

   Deliver summaries via email, webhook, or API for ticketing and system integration.

   Example Use Cases

   IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket… more

   28 votes

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5. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   Hello,

   a toggle at the role level in REX would be a fast way to restrict or not access to AIR portal / feature.

   would it be possible to add this crucial feature.

   thanks

   13 votes

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6. omassist

   Add Omassist as a CRM integration option in the AI Receptionist's Lead Capture skill, allowing captured leads to be sent directly to Omassist instead of other CRM destinations.

   •  

   6 votes

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7. Use Keypad to Dial an extension during or after AIR message

   Our callers want to be able to use the keypad to dial an extension during the AIR outgoing message or while it is waiting for a response, just like it works in the IVR. We are paying more for AIR and have lost functionality that was available in the IVR.

   9 votes

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8. Conversational AI Receptionist SMS Handling

   Enable AI Receptionist to autonomously handle full, conversational SMS inquiries on main lines rather than just sending static booking links or follow-ups.

   5 votes

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9. Support DTMF Extension Dialing Within AI Receptionist

   Summary
   Request enhancement to allow callers to enter user extensions via keypad (DTMF) while interacting with the AI Receptionist.

   Current Behavior
   The AI Receptionist successfully recognizes and routes calls based on spoken names and voice commands. However, when callers are already within the AI Receptionist greeting, entering a user's direct extension using the phone keypad does not work.

   For example, a caller dials the main company number and reaches the AI Receptionist. If the caller already knows the desired extension (e.g., 103) and enters it using their keypad, the AI Receptionist does not recognize the input or route the call accordingly.

   Business Impact
   Many callers, especially repeat customers and business partners, already know the extension they wish to reach. Requiring callers to use voice commands instead of allowing extension entry can create unnecessary friction and slow down call routing.

   Requested Enhancement
   Allow the AI Receptionist to recognize DTMF/keypad extension input while remaining in the AI Receptionist flow. Callers should be able to enter a valid extension at any time during the interaction and be routed directly to the corresponding user.

   Expected Outcome
   While the AI Receptionist continues to support voice-based routing, callers who already know an extension should also be able to enter it using their keypad and be transferred directly to the intended user.

   This enhancement would improve caller flexibility, streamline call routing, and provide a better overall customer experience.

   Summary
   Request enhancement to allow callers to enter user extensions via keypad (DTMF) while interacting with the AI Receptionist.

   Current Behavior
   The AI Receptionist successfully recognizes and routes calls based on spoken names and voice commands. However, when callers are already within the AI Receptionist greeting, entering a user's direct extension using the phone keypad does not work.

   For example, a caller dials the main company number and reaches the AI Receptionist. If the caller already knows the desired extension (e.g., 103) and enters it using their keypad, the AI Receptionist does not recognize the input or route the call… more

   7 votes

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10. AI Notes support on 3-way and multi-party calls

    AI Notes support on 3-way and multi-party calls created using the RingEX "Add Call → Merge" feature.
    Many professionals use merged calls for client consultations, vendor discussions, introductions, and quick conference calls. AI Notes is especially valuable in these situations because there are multiple participants and more information to capture.
    Currently, AI Notes works for two-party calls but becomes unavailable when a third participant is added through Merge. This creates a gap in functionality during some of the most important conversations.
    Please consider adding support for:
    * AI Notes on Add Call → Merge 3-way calls
    * AI transcription and summaries for ad-hoc multi-party phone calls
    * Automatic continuation of AI Notes when a call transitions from two participants to a merged conference
    * Consistent note-taking functionality regardless of call topology
    This enhancement would significantly improve productivity and reduce

    AI Notes support on 3-way and multi-party calls created using the RingEX "Add Call → Merge" feature.
    Many professionals use merged calls for client consultations, vendor discussions, introductions, and quick conference calls. AI Notes is especially valuable in these situations because there are multiple participants and more information to capture.
    Currently, AI Notes works for two-party calls but becomes unavailable when a third participant is added through Merge. This creates a gap in functionality during some of the most important conversations.
    Please consider adding support for:
    * AI Notes on Add Call → Merge 3-way calls
    * AI transcription and… more

    6 votes

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11. AI Receptionist: After-Hours Scheduling & Unresolved Call Fallback to Message-Only Extension

    The customer needs the ability to schedule the AI Receptionist to answer all incoming calls during After Hours. If a caller asks a complex question that the AI cannot resolve or understand, the AI should seamlessly route the call directly to a designated Message-Only Extension (voicemail box) instead of dropping the call or attempting a live transfer.

    5 votes

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12. AI Receptionist show up in the Desktop App

    AI Receptionist show up in the Desktop App
    Is there anyway I can have the AI Receptionist show up in the Desktop App?
    I guess what I am looking for is the centralized access on the user profile.
    I am hoping to access the logs on the user page.
    
    Are there any plans to make it an icon with the regular app

    11 votes

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13. Configurable Response Delay for AI Receptionist

    Add an option to configure the delay for the AI receptionist before it starts speaking, allowing it to wait slightly longer after a caller pauses. This helps prevent the AI from interrupting callers who are still talking or pausing mid-sentence, resulting in a more natural conversation flow.

    7 votes

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14. AI Receptionist

    A call is coming through the AI receptionist, and we want to be able if it's an EMERGENCY call or not. The EMERGENCY call will be identify by the AIR with a single word.

    If it's, I need to identify who is the person calling. To identify that person, I want the AIR being able to ask the name of the person calling and ask for a license number.
    The AIR must be able to have this person on file and understand, which client is it.

    From there, I want the AIR to transfer the phone to our appropriate team member.

    In case of emergency, the AIR must be able to be quick, and smooth on the tone, as the person calling might be stress by the emergency situation.

    A call is coming through the AI receptionist, and we want to be able if it's an EMERGENCY call or not. The EMERGENCY call will be identify by the AIR with a single word.

    If it's, I need to identify who is the person calling. To identify that person, I want the AIR being able to ask the name of the person calling and ask for a license number.
    The AIR must be able to have this person on file and understand, which client is it.

    From there, I want the AIR to transfer the phone to our appropriate team… more

    5 votes

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15. Email AI Receptionist Call History Summary After Each Call

    Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID info (if available)

    Purpose:
    To ensure that internal teams receive a clear and consistent record of every call, in the same familiar format as seen in the call history dashboard.

    Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID… more

    48 votes

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16. increase lead questions

    My costumer would like to be able to add more than 5 lead questions in his AI Receptionist .
    Costumer has a law firm.
    Increase the limit to 10–12 custom questions, or allow for Conditional Logic/Branching so that the AI can gather more nuanced data points based on the case type selected by the caller.

    Impact: Expanding this feature will allow the AI Receptionist to function as a true "Intake Specialist" for professional services, significantly reducing the manual follow-up time required by legal staff.

    12 votes

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17. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

    Allows the AI receptionist to be configured to provide exact, consistent responses to FAQs while presenting all available options without requiring follow-up questions.

    12 votes

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18. AIR - External Transfer using Transfer by Context

    Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.

    10 votes

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19. AI Receptionist Log of Call Flow

    I would like to see a log of all connected calls and what ultimately happened, step by step - what questions they asked Naomi, etc. This would help me know my prompts are good and I'm not missing any commonly asked questions that should be added to knowledgebase. In excel, each Q & A would be a separate column.

    Also a call should be disconnected if the AI receptionist does not receive a reply within 10 seconds.

    6 votes

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20. i would like to add to the end of AI conversation : thank you for calling company name and have a great day!

    i would like to add to the end of AI conversation : thank you for calling company name and have a great day!

    6 votes

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