202 results found
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Fax are being tagged as call
AI Receptionist intercept incoming fax from the main company number as a Phone Call and consume my AI Receptionist usage and not receiving the incoming fax on operators extension
9 votes -
AIR Automated Call Routing Based on Threshold Percentage
Some feedback for an enhancement to AIR from a CDP Partner I met with on Friday. They have had several customers using AIR that have gone over their minutes, and while we have the email notifications (not verified, but it was suspected that they went into a spam folder), they brought up a suggestion for a future enhancement. (Note: we did go over the newer email threshold settings and email recipients pending release.)
The enhancement was to have a setting based on the threshold percentage set to automatically route calls to an IVR, Extension, or Queue when that threshold is…
11 votes -
Add a role management module for access levels in AIR / AIR PRO
Hello,
a role management module would allow organization to have a better security control .
in some organizations each department may strictly need to manage part of their own IVAs as well as their analytics each.would it be possible to add this crucial feature.
thanks
17 votes -
AI Receptionist to clarify names first to correctly connect the call to the right user extension
AI Receptionist to clarify names first to correctly connect the call to the right user extension
6 votes -
AI Recptionist Warm Transfer
Wanted to have AI Receptionist to forward captured information from a caller to the receiving party.
5 votes -
To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add R
To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add Rule'."
6 votes -
Use Keypad to Dial an extension during or after AIR message
Our callers want to be able to use the keypad to dial an extension during the AIR outgoing message or while it is waiting for a response, just like it works in the IVR. We are paying more for AIR and have lost functionality that was available in the IVR.
10 votes -
AI Receptionist Call Notes and Summary Output
AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.
Requested Capability
Generate AI call summaries for AI Receptionist handled calls.
Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).
Deliver summaries via email, webhook, or API for ticketing and system integration.
Example Use Cases
IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket…
29 votes -
Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature
Hello,
a toggle at the role level in REX would be a fast way to restrict or not access to AIR portal / feature.
would it be possible to add this crucial feature.
thanks
14 votes -
Change SMS Content Sent by AI Receptionist
To have ability changing the actual "text message content" that will be sent to the customer once schedule has been confirmed. Current setting is defaulted to provide appointment details but I hope we could customize it for use-cases such as adding self-help options via URLs & etc...
5 votes -
Conversational AI Receptionist SMS Handling
Enable AI Receptionist to autonomously handle full, conversational SMS inquiries on main lines rather than just sending static booking links or follow-ups.
5 votes -
AI Notes support on 3-way and multi-party calls
AI Notes support on 3-way and multi-party calls created using the RingEX "Add Call → Merge" feature.
Many professionals use merged calls for client consultations, vendor discussions, introductions, and quick conference calls. AI Notes is especially valuable in these situations because there are multiple participants and more information to capture.
Currently, AI Notes works for two-party calls but becomes unavailable when a third participant is added through Merge. This creates a gap in functionality during some of the most important conversations.
Please consider adding support for:
* AI Notes on Add Call → Merge 3-way calls
* AI transcription and…8 votes -
omassist
Add Omassist as a CRM integration option in the AI Receptionist's Lead Capture skill, allowing captured leads to be sent directly to Omassist instead of other CRM destinations.
6 votes -
Support DTMF Extension Dialing Within AI Receptionist
Summary
Request enhancement to allow callers to enter user extensions via keypad (DTMF) while interacting with the AI Receptionist.Current Behavior
The AI Receptionist successfully recognizes and routes calls based on spoken names and voice commands. However, when callers are already within the AI Receptionist greeting, entering a user's direct extension using the phone keypad does not work.For example, a caller dials the main company number and reaches the AI Receptionist. If the caller already knows the desired extension (e.g., 103) and enters it using their keypad, the AI Receptionist does not recognize the input or route the call…
8 votes -
Direct Approach
The caller would like the AIR to take a more direct approach when assisting customers. Instead of requiring customers to go through the AI FAQs, the AIR should directly address their inquiries and provide the relevant information.
If a customer requests to speak with a specific person, the call should be automatically transferred to the appropriate individual. Similarly, when customers ask specific questions, the AIR should provide the answers and necessary details directly rather than directing them to the AI FAQs.
Overall, the caller would prefer a more direct and efficient approach to handling customer inquiries.
3 votes -
Configurable Response Delay for AI Receptionist
Add an option to configure the delay for the AI receptionist before it starts speaking, allowing it to wait slightly longer after a caller pauses. This helps prevent the AI from interrupting callers who are still talking or pausing mid-sentence, resulting in a more natural conversation flow.
8 votes -
Display AI Receptionist Lead Capture Answers Before Transfer by Name Calls Are Answered
When AI Receptionist uses Lead Capture and then transfers a caller to a specific person using Transfer by Name, the information collected from the caller is not shown to the receiving user before they answer the call.
We would like the RingEX incoming call screen to display the information collected by Lead Capture, such as the caller’s name, company, and reason for calling, so the recipient can see it before answering.
This would help users understand who is calling and why before accepting the call.
3 votes -
AI Receptionist show up in the Desktop App
AI Receptionist show up in the Desktop App
Is there anyway I can have the AI Receptionist show up in the Desktop App?
I guess what I am looking for is the centralized access on the user profile.
I am hoping to access the logs on the user page.
Are there any plans to make it an icon with the regular app12 votes -
AI Receptionist: After-Hours Scheduling & Unresolved Call Fallback to Message-Only Extension
The customer needs the ability to schedule the AI Receptionist to answer all incoming calls during After Hours. If a caller asks a complex question that the AI cannot resolve or understand, the AI should seamlessly route the call directly to a designated Message-Only Extension (voicemail box) instead of dropping the call or attempting a live transfer.
5 votes -
AIR Minutes Usage Threshold Notification
When the AIR Minutes has been 80% used, an email notification should be sent to the customer so they can adjust their call handling and prevent over charges. Have the freedom to choose if they would like boosters to apply.
3 votes
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