212 results found

1. AI Receptionist Verifier

   We would like to request a new AI Receptionist capability that allows AIR to function as a customer verification agent, similar to the question-by-question verification workflow available in RingCX.

   8 votes

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2. ability to customized the message is SMS reservation

   ability to change the message is SMS reservation

   7 votes

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3. Support DTMF Extension Dialing Within AI Receptionist

   Summary
   Request enhancement to allow callers to enter user extensions via keypad (DTMF) while interacting with the AI Receptionist.

   Current Behavior
   The AI Receptionist successfully recognizes and routes calls based on spoken names and voice commands. However, when callers are already within the AI Receptionist greeting, entering a user's direct extension using the phone keypad does not work.

   For example, a caller dials the main company number and reaches the AI Receptionist. If the caller already knows the desired extension (e.g., 103) and enters it using their keypad, the AI Receptionist does not recognize the input or route the call accordingly.

   Business Impact
   Many callers, especially repeat customers and business partners, already know the extension they wish to reach. Requiring callers to use voice commands instead of allowing extension entry can create unnecessary friction and slow down call routing.

   Requested Enhancement
   Allow the AI Receptionist to recognize DTMF/keypad extension input while remaining in the AI Receptionist flow. Callers should be able to enter a valid extension at any time during the interaction and be routed directly to the corresponding user.

   Expected Outcome
   While the AI Receptionist continues to support voice-based routing, callers who already know an extension should also be able to enter it using their keypad and be transferred directly to the intended user.

   This enhancement would improve caller flexibility, streamline call routing, and provide a better overall customer experience.

   Summary
   Request enhancement to allow callers to enter user extensions via keypad (DTMF) while interacting with the AI Receptionist.

   Current Behavior
   The AI Receptionist successfully recognizes and routes calls based on spoken names and voice commands. However, when callers are already within the AI Receptionist greeting, entering a user's direct extension using the phone keypad does not work.

   For example, a caller dials the main company number and reaches the AI Receptionist. If the caller already knows the desired extension (e.g., 103) and enters it using their keypad, the AI Receptionist does not recognize the input or route the call… more

   14 votes

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4. Fax are being tagged as call

   AI Receptionist intercept incoming fax from the main company number as a Phone Call and consume my AI Receptionist usage and not receiving the incoming fax on operators extension

   9 votes

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5. AIR Automated Call Routing Based on Threshold Percentage

   Some feedback for an enhancement to AIR from a CDP Partner I met with on Friday. They have had several customers using AIR that have gone over their minutes, and while we have the email notifications (not verified, but it was suspected that they went into a spam folder), they brought up a suggestion for a future enhancement. (Note: we did go over the newer email threshold settings and email recipients pending release.)

   The enhancement was to have a setting based on the threshold percentage set to automatically route calls to an IVR, Extension, or Queue when that threshold is reached.

   Customer Account: Cheyenne Country Club

   Some feedback for an enhancement to AIR from a CDP Partner I met with on Friday. They have had several customers using AIR that have gone over their minutes, and while we have the email notifications (not verified, but it was suspected that they went into a spam folder), they brought up a suggestion for a future enhancement. (Note: we did go over the newer email threshold settings and email recipients pending release.)

   The enhancement was to have a setting based on the threshold percentage set to automatically route calls to an IVR, Extension, or Queue when that threshold is… more

   11 votes

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6. AI Recptionist Warm Transfer

   Wanted to have AI Receptionist to forward captured information from a caller to the receiving party.

   6 votes

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7. Add a role management module for access levels in AIR / AIR PRO

   Hello,

   a role management module would allow organization to have a better security control .
   in some organizations each department may strictly need to manage part of their own IVAs as well as their analytics each.

   would it be possible to add this crucial feature.

   thanks

   17 votes

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8. AI Receptionist to clarify names first to correctly connect the call to the right user extension

   AI Receptionist to clarify names first to correctly connect the call to the right user extension

   6 votes

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9. To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add R

   To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add Rule'."

   6 votes

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10. Use Keypad to Dial an extension during or after AIR message

    Our callers want to be able to use the keypad to dial an extension during the AIR outgoing message or while it is waiting for a response, just like it works in the IVR. We are paying more for AIR and have lost functionality that was available in the IVR.

    10 votes

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11. AI Receptionist Call Notes and Summary Output

    AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.

    Requested Capability

    Generate AI call summaries for AI Receptionist handled calls.

    Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).

    Deliver summaries via email, webhook, or API for ticketing and system integration.

    Example Use Cases

    IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket (for example, Zoho). This removes the need for voicemail based intake while maintaining full documentation.

    HR or Facilities Requests, AI Receptionist captures employee requests such as access issues or maintenance needs and sends summarized notes to the appropriate team for follow up, even when the AI resolves the request during the call.

    This enhancement would significantly improve AI Receptionist adoption by enabling fully automated intake with consistent documentation for all calls.

    AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.

    Requested Capability

    Generate AI call summaries for AI Receptionist handled calls.

    Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).

    Deliver summaries via email, webhook, or API for ticketing and system integration.

    Example Use Cases

    IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket… more

    29 votes

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12. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

    Hello,

    a toggle at the role level in REX would be a fast way to restrict or not access to AIR portal / feature.

    would it be possible to add this crucial feature.

    thanks

    14 votes

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13. Change SMS Content Sent by AI Receptionist

    To have ability changing the actual "text message content" that will be sent to the customer once schedule has been confirmed. Current setting is defaulted to provide appointment details but I hope we could customize it for use-cases such as adding self-help options via URLs & etc...

    5 votes

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14. Conversational AI Receptionist SMS Handling

    Enable AI Receptionist to autonomously handle full, conversational SMS inquiries on main lines rather than just sending static booking links or follow-ups.

    5 votes

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15. AI Notes support on 3-way and multi-party calls

    AI Notes support on 3-way and multi-party calls created using the RingEX "Add Call → Merge" feature.
    Many professionals use merged calls for client consultations, vendor discussions, introductions, and quick conference calls. AI Notes is especially valuable in these situations because there are multiple participants and more information to capture.
    Currently, AI Notes works for two-party calls but becomes unavailable when a third participant is added through Merge. This creates a gap in functionality during some of the most important conversations.
    Please consider adding support for:
    * AI Notes on Add Call → Merge 3-way calls
    * AI transcription and summaries for ad-hoc multi-party phone calls
    * Automatic continuation of AI Notes when a call transitions from two participants to a merged conference
    * Consistent note-taking functionality regardless of call topology
    This enhancement would significantly improve productivity and reduce

    AI Notes support on 3-way and multi-party calls created using the RingEX "Add Call → Merge" feature.
    Many professionals use merged calls for client consultations, vendor discussions, introductions, and quick conference calls. AI Notes is especially valuable in these situations because there are multiple participants and more information to capture.
    Currently, AI Notes works for two-party calls but becomes unavailable when a third participant is added through Merge. This creates a gap in functionality during some of the most important conversations.
    Please consider adding support for:
    * AI Notes on Add Call → Merge 3-way calls
    * AI transcription and… more

    8 votes

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16. omassist

    Add Omassist as a CRM integration option in the AI Receptionist's Lead Capture skill, allowing captured leads to be sent directly to Omassist instead of other CRM destinations.

    •  

    6 votes

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17. Direct Approach

    The caller would like the AIR to take a more direct approach when assisting customers. Instead of requiring customers to go through the AI FAQs, the AIR should directly address their inquiries and provide the relevant information.

    If a customer requests to speak with a specific person, the call should be automatically transferred to the appropriate individual. Similarly, when customers ask specific questions, the AIR should provide the answers and necessary details directly rather than directing them to the AI FAQs.

    Overall, the caller would prefer a more direct and efficient approach to handling customer inquiries.

    4 votes

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18. Receive faxes via AI Receptionist

    The customer would like to use the AI receptionist while still receive faxes via the main number. At this time, the incoming faxes failed to be received when AI receptionist is enabled as the company call forwarding.

    2 votes

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19. AI Receptionist Ability to relay message and send it through SMS

    AI Receptionist Ability to relay message and send it through SMS -multiple recipient

    3 votes

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20. AI Receptionist show up in the Desktop App

    AI Receptionist show up in the Desktop App
    Is there anyway I can have the AI Receptionist show up in the Desktop App?
    I guess what I am looking for is the centralized access on the user profile.
    I am hoping to access the logs on the user page.
    
    Are there any plans to make it an icon with the regular app

    13 votes

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