221 results found
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remove the "Hello AI Receptionist (AIR) from transcribed voicemails that arrive by email
remove the "Hello AI Receptionist (AIR) from transcribed voicemails that arrive by email? Being a law firm, these emails often get forwarded, and they would not like the advertisement to be seen by clients.
AIR turns missed calls into new customers and works with any phone. AIR answers calls, schedules appointments, routes callers, and captures leads. Learn more about how AIR can transform your customer interactions and boost your business growth."
10 votes -
AI Summary emails
Increase the dropdown from: To reduce inbox clutter, call summary emails are grouped into an hourly digest after a recipient reaches the selected daily limit. The count resets each day. (Get a call summary after every AI Receptionist call).
Instead of the max is After 30 emails/day, change it to after 100 or more emails per day as customers wants to have a view on each summaries and calls.
7 votes -
AI Receptionist Verifier
We would like to request a new AI Receptionist capability that allows AIR to function as a customer verification agent, similar to the question-by-question verification workflow available in RingCX.
8 votes -
AIR Minutes
Whenever AIR reached its minutes allocation. There should be an option to direct the calls straight to voicemail to prevent overcharges.
7 votes -
ability to customized the message is SMS reservation
ability to change the message is SMS reservation
7 votes -
Support DTMF Extension Dialing Within AI Receptionist
Summary
Request enhancement to allow callers to enter user extensions via keypad (DTMF) while interacting with the AI Receptionist.Current Behavior
The AI Receptionist successfully recognizes and routes calls based on spoken names and voice commands. However, when callers are already within the AI Receptionist greeting, entering a user's direct extension using the phone keypad does not work.For example, a caller dials the main company number and reaches the AI Receptionist. If the caller already knows the desired extension (e.g., 103) and enters it using their keypad, the AI Receptionist does not recognize the input or route the call…
14 votes -
Fax are being tagged as call
AI Receptionist intercept incoming fax from the main company number as a Phone Call and consume my AI Receptionist usage and not receiving the incoming fax on operators extension
9 votes -
AIR Automated Call Routing Based on Threshold Percentage
Some feedback for an enhancement to AIR from a CDP Partner I met with on Friday. They have had several customers using AIR that have gone over their minutes, and while we have the email notifications (not verified, but it was suspected that they went into a spam folder), they brought up a suggestion for a future enhancement. (Note: we did go over the newer email threshold settings and email recipients pending release.)
The enhancement was to have a setting based on the threshold percentage set to automatically route calls to an IVR, Extension, or Queue when that threshold is…
11 votes -
AI Recptionist Warm Transfer
Wanted to have AI Receptionist to forward captured information from a caller to the receiving party.
6 votes -
Add a role management module for access levels in AIR / AIR PRO
Hello,
a role management module would allow organization to have a better security control .
in some organizations each department may strictly need to manage part of their own IVAs as well as their analytics each.would it be possible to add this crucial feature.
thanks
17 votes -
Change SMS Content Sent by AI Receptionist
To have ability changing the actual "text message content" that will be sent to the customer once schedule has been confirmed. Current setting is defaulted to provide appointment details but I hope we could customize it for use-cases such as adding self-help options via URLs & etc...
6 votes -
AI Receptionist to clarify names first to correctly connect the call to the right user extension
AI Receptionist to clarify names first to correctly connect the call to the right user extension
6 votes -
To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add R
To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add Rule'."
6 votes -
Use Keypad to Dial an extension during or after AIR message
Our callers want to be able to use the keypad to dial an extension during the AIR outgoing message or while it is waiting for a response, just like it works in the IVR. We are paying more for AIR and have lost functionality that was available in the IVR.
10 votes -
AI Receptionist Call Notes and Summary Output
AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.
Requested Capability
Generate AI call summaries for AI Receptionist handled calls.
Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).
Deliver summaries via email, webhook, or API for ticketing and system integration.
Example Use Cases
IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket…
29 votes -
Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature
Hello,
a toggle at the role level in REX would be a fast way to restrict or not access to AIR portal / feature.
would it be possible to add this crucial feature.
thanks
14 votes -
Receive faxes via AI Receptionist
The customer would like to use the AI receptionist while still receive faxes via the main number. At this time, the incoming faxes failed to be received when AI receptionist is enabled as the company call forwarding.
3 votes -
Conversational AI Receptionist SMS Handling
Enable AI Receptionist to autonomously handle full, conversational SMS inquiries on main lines rather than just sending static booking links or follow-ups.
5 votes -
AI Notes support on 3-way and multi-party calls
AI Notes support on 3-way and multi-party calls created using the RingEX "Add Call → Merge" feature.
Many professionals use merged calls for client consultations, vendor discussions, introductions, and quick conference calls. AI Notes is especially valuable in these situations because there are multiple participants and more information to capture.
Currently, AI Notes works for two-party calls but becomes unavailable when a third participant is added through Merge. This creates a gap in functionality during some of the most important conversations.
Please consider adding support for:
* AI Notes on Add Call → Merge 3-way calls
* AI transcription and…8 votes -
omassist
Add Omassist as a CRM integration option in the AI Receptionist's Lead Capture skill, allowing captured leads to be sent directly to Omassist instead of other CRM destinations.
6 votes
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