Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.
Allows the AI receptionist to be configured to provide exact, consistent responses to FAQs while presenting all available options without requiring follow-up questions.
9
votes
Michelle
shared this idea
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Gretchen
commented
I just went through the AIR Setup and put it on hold due to this reason. We are charged for minutes used, but could seriously streamline the call and save minutes if the receptionist could do this. Also this would save the customer the frustration of being asked redundant questions, which is happening.